I am an experienced problem solver with proven track record of success who possesses a diverse skill-set consisting of both technical and soft skills. Known for exhibiting strong attention to detail, I am a "go-to" person when details are more than a bit ambiguous, and a solution is needed quickly without sacrificing accuracy. I am goal oriented and develop innovative solutions to business challenges. I am often found multitasking several high priority projects in a fast-paced environment with shifting priorities, all the while providing an excellent level of customer support. I am both a team player and effective leader who constantly seeks to build strong relationships at all levels of the organization; Clerk and Vice President alike. I am customer focused, and proactive in finding new efficiencies in order to increase service levels and overall customer satisfaction. I am firm but fair while managing vendor relationships, keeping service providers accountable to Operating Level Agreements.
Reviewing and interpreting end user requirements to create customized adhoc queries in Microsoft SQL Server Management Studio for use to reporting architecture. Creating new and/or modifying existing Business Objects Crystal, Web Intelligence, and SQL Server Reporting Services reports. Conducting User Acceptance Testing prior to deployment of production approved report versions. Maintaining automated report schedules and troubleshooting failures as necessary. Participating in group migrations of global shared reports to internet client facing web portal.
Supported business systems in a multi-division, top ranking pharmaceutical distribution and services company. I was a key component in maintaining solid business process as it relates to Finance, AP, AR, and Accounting. I enjoyed creating new efficiency through creative use of business technologies such as Microsoft Office, Visual Basic for Applications programming, Microsoft SQL Programming, and Business Objects Crystal Reports. I created proprietary business solutions within Accounts Payable as it relates to Electronic Vendor Statement Reconciliation, which directly reduced business risk related to cost of compliance prompt pay discount loss. I assisted with special projects as it related to Supply Chain Vendor Management, regularly assist with Internal Audit inquiry, and provided accurate adhoc reporting to top management. I was an administrator over multiple enterprise systems and was responsible for maintenance of the payments system (Check, ACH, EDI 820 CTX, and ePayables), as well as being chief subject matter expert and process workflow designer for the Accounts Payable and document imaging system. I also created the operating procedure from ground up for analysis and mass deactivation of inactive non-trade vendors in the AP system as well as provided back-up support for the Travel and Expense and related credit card programs. In these roles, I communicated with business unit leaders and liaised with other operational groups on production level issues in various capacities.
Processed Accounts Payable invoices for 25+ full-service hotels. Worked with Hotel General Managers, Food and Beverage Directors, and liaised with Accounting on month end questions. Ensured accurate data entry of non-trade Accounts Payable invoices and created customized Microsoft Excel macros at the request of departmental management.
Was in charge of Administrative, Disbursement, Document Imaging, Post Disbursement Invoice Audit, and Supplier Maintenance functions of Accounts Payable (staff of 4). We processed all incoming mail for 1000+ corporate owned economy class hotels nationwide, made adjustments to their supplier/vendor accounts, and forwarded invoices on to the processing group for entry. Checks runs were processed daily, and ACH twice a week. As a lead, I personally handled void check transactions, wire transfer booking, and liaised with business leaders in other areas of the company to ensure service levels were being met.
Was in charge of all county, city, and special jurisdiction hotel tax audits. Obtained, reviewed, and provided revenue reports, tax exemption documentation supporting tax returns, and defended the company's tax position with regards to filings. I assisted with state Sales&Use tax audits, and due to unusual circumstances ultimately going on to handle several audits on my own with the aid of paid tax consultants. I processed Sales&Use tax returns for portfolio Sale/Leaseback transactions as well ensured timely filing of business licenses for each of the company's 1000+ corporate owned hotels. I trained subordinates, and assisted with special projects as requested.
I worked as a Technical Support Team lead supporting approximately 4-6 user agents on a major computer manufacturer contract. In this role, my team handled Tier 1 technical support from simple software issue, to complete operating system re-installs. I monitored call queues ensuring agent call times were appropriate, and spot checked calls for compliance with company guidelines. I also assisted my team with more advanced questions that were outside their area of experience.